Support
How can we help?
Answers to the common questions are below. If you're still stuck, email us and a real person will reply, usually within a day.
support@thebecomeappofficial.comSubscriptions
How do I cancel my subscription?
Open iOS Settings, tap your name, then Subscriptions, then Become, and choose Cancel Subscription. Cancel at least 24 hours before it renews to avoid the next charge. You keep Pro until the end of the period you've paid for.
How do I restore my purchase on a new phone?
Sign in to the same Apple ID, open Become, and go to Settings, then Restore Purchases. Your subscription is linked to your Apple ID, not to the phone.
How does the free trial work?
The yearly plan starts with a free week. If you don't cancel before the week ends, it becomes a paid yearly subscription. You won't be charged during the trial.
Can I get a refund?
Purchases are handled by Apple, so refunds are too. Request one at reportaproblem.apple.com.
Your data
Will my streak and history move to a new iPhone?
Yes, if iCloud is on for Become. Sign in with the same Apple ID and your trackers, streaks and levels come back. Apple Health data refills from the Health app on the new phone.
Why aren't my steps or sleep showing?
Become needs permission to read them. Open the Health app, tap your picture, then Apps, then Become, and turn on the data you want Become to use.
How do I delete my account?
In Become, go to Settings, then Delete Account. To also unlink your Apple ID, open iOS Settings, tap your name, then Sign in with Apple, then Become.
Read how your data is handled in the Privacy Policy, and the rules for using Become in the Terms of Use.